Changes to the consumer conciliation procedure from 1 January 2024
From 1 January 2024, the Hungarian Consumer Protection Act's conciliation procedure has been amended in several respects – in our view, with mixed results.
This year consumer protection blooms in May!
Which are the most recent amendments in consumer protection? In the latest article of our series on consumer protection changes, we cover the tightening regulation on price marking in the event of price reductions, the new elements of the list of unfair commercial practices and amendments to the government decree applicable to consumer contracts.
Novelties regarding fines for consumer protection law breaches
New provisions on consumer protection sanctions enter into force on 28 May 2022. It seems that the Hungarian authority will, in certain cases, be authorised to impose unlimited fines, sometimes even set on an uncertain basis. Will the legislator correct this situation until the effective date?
It has certainly been adopted, but how far implemented? – Comments on the January 2022 consumer protection Government Decree
Observations on Government Decree 373/2021, which set out new consumer protection rules for businesses
Legal requirements concerning telephone assistance services
The significance of telephone assistance may be upgraded based on the lessons learned from the recent epidemiological emergency. Companies operating telephone assistance service have to meet both consumer protection and data protection requirements. Until August this year, the Hungarian Consumer Protection Authority will be continuously monitoring whether the consumer assistance services are operated in accordance with the law.
Consumer relations certificate
What does a consumer relations officer do? What business entities need to have a consumer relations officer?
